At Aspen Healthcare , we are committed to protecting the privacy of our patients and visitors to our website. This page explains our website privacy policy and our patient privacy policy and practices. It covers how we collect, use, and protect your personal information, as well as how to contact us about this subject. By using our website, you consent to the practices described in the website privacy policy.
We may collect the following types of personal information from you:
Your personal information is collected in the following ways:
We collect your personal information for the following purposes:
We take the security of your personal information seriously. We implement appropriate physical, technical, and administrative measures to safeguard the information we collect from unauthorized access, disclosure, alteration, or destruction.
We do not sell or share your personal information with third parties for marketing purposes. We may share your data only in the following circumstances:
If you provide your phone number for SMS communication, we will only use this information to send you important updates related to your appointments or care. Your phone number will not be shared with third parties or affiliates for marketing purposes. Your consent to use your phone number for SMS will not be transferred to third parties.
You have the right to access, update, or request the deletion of your personal information at any time. If you would like to exercise any of these rights, please contact us using the information provided below.
If you have any questions or concerns regarding your privacy or this policy, please contact us using the contact information below.
Notice of Privacy Practices (NPP)
Aspen Healthcare Services, Inc.
Aspen Hospice Care, Inc.
Effective Date:
February 16, 2026
At Aspen Healthcare Services, Inc., we respect your privacy and are committed to protecting your health information. This Notice of Privacy Practices explains how we may use and disclose your protected health information (PHI), your rights regarding that information, and our legal duties.
Please review this notice carefully. Need a paper copy? Call (833) 364-6333 and we will provide one.
We are required by law to:
We will not use or share your information other than as described in this notice unless you authorize us to do so in writing. You may revoke your authorization at any time in writing, subject to applicable law.
You have the right to:
Request to inspect or obtain a paper or electronic copy of your medical record and other health information we maintain about you.
Request that we correct information you believe is incorrect or incomplete.
Ask us to contact you in a specific way (for example, at a certain phone number or mailing address).
Ask us to limit certain uses or disclosures of your information for treatment, payment, or health care operations. We are not always required to agree.
If you pay for a service or item in full out-of-pocket, you may request that we not share that information with your health plan for payment or health care operations, and we will honor that request unless disclosure is required by law.
Request a list of certain disclosures of your health information made by us.
Request a paper copy of this notice at any time, even if you agreed to receive it electronically.
If someone has legal authority to act for you (such as a guardian or medical power of attorney), that person may exercise your rights on your behalf.
In certain situations, you may tell us your preferences about sharing your information, including sharing with:
If you are unable to tell us your preference, we may share information if we believe it is in your best interest or necessary to prevent a serious threat to health or safety.
We will obtain your written authorization before using or disclosing your information for:
We do not sell or share your personal information with third parties for marketing purposes.
We may use and disclose your protected health information for the following purposes, as permitted by law:
To provide, coordinate, or manage your health care and related services.
To bill and collect payment from health plans, Medicare, Medicaid, or other payors.
To operate our business, improve quality of care, conduct internal reviews, train staff, and manage administrative activities.
We may also use or disclose your information when required or permitted by law, including for:
Certain categories of information may be protected by stricter privacy laws. When those laws apply, we will follow the stricter requirements.
Examples may include:
We reserve the right to change this Notice of Privacy Practices. Any revised notice will apply to all protected health information we maintain.
The current version will be available:
If you have questions about this notice or believe your privacy rights have been violated, please contact:
Elisheba Evans, Privacy Officer
Aspen Healthcare Services, Inc.
Aspen Hospice Care, Inc.
314 W. Main Street, Lewisville, TX 75057
Phone: (833) 364-6333
Email:
privacy@aspencares.com
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). We will not retaliate against you for filing a complaint.
Learn more about our award-winning, accredited, and certified home health agency. With nearly two decades of service to Dallas-Fort Worth, and with a team of more than 200 home-health professionals, Aspen Healthcare stands apart as one of the region's leading providers of community-based healthcare, home health, and hospice.
If Aspen Healthcare made a difference for you or your loved one, we would be grateful for a quick Google review.
